ADR CONSULTING

 

Support, strategies and systems design tailored to meet your dispute resolution needs.

We offer a wide range of services, including customized conflict resolution training, ombuds services, coaching and dispute resolution process design for public and private sector organizations.

Discover the advantages of ADR Consulting

 

Tailored Solutions

We offer customized approaches to dispute resolution, considering the unique needs and circumstances of each client and their specific conflict issues.

Expert Guidance

Combining strong communication skills and and sophisticated conflict resolution techniques and processes, we provide clients with informed guidance and strategies to address their conflict issues effectively and efficiently.

Compliance and Implementation

While we strive to design and deliver responsive products that meet our clients' needs, our service does not end at delivery. A key success factor is our follow-up, focused on ensuring stakeholder buy-in, compliance and implementation.

ADR Consulting Services

ADR consulting offers a range of benefits for individuals, businesses, and organizations seeking efficient, effective, and collaborative methods for resolving disputes and managing conflicts.

Dispute Resolution Systems Design

We create tailored processes and structures to effectively manage and resolve conflicts within any organization. Our expertise includes the design and delivery of workplace interventions, corporate and business partnership change management processes and family business succession planning exercises.

Customized Training

Our tailored training programs are designed to meet the unique needs of your organization. Programs include customized workshops and courses that enhance conflict resolution skills and foster a collaborative culture. Delivered through a personalized curriculum and hands-on exercises, our training equips your team with the tools to effectively navigate disputes and achieve positive outcomes, ensuring improved organizational harmony.

 

Ombuds Services

We offer confidential and impartial assistance to resolve workplace conflicts and address systemic concerns. Unlike mediation, which focuses on specific disputes, our ombuds services include broader roles like communication facilitation, complaint investigation and systemic issue identification, promoting fair processes to nurture a collaborative work environment while maintaining strict confidentiality.

Coaching

Drawing on his two terms as the Law Society of Ontario's Complaints Resolution Commissioner, Bernard provides confidential coaching and training to help lawyers and paralegals develop client service best practices and avoid professional conduct complaints.

Extensive success as an ADR Consultant.

Bernard Morrow has a 25-year track record of successfully designing custom dispute resolution solutions.

Recognition

Awarded The ADR Award of Excellence by the OBA for exceptional contributions and/or achievements in Alternative Dispute Resolution.

Diverse Client Challenges

We have designed and delivered dispute resolution systems for both public and private organizations and programs, in some cases addressing specific challenges and in others focusing on the improvement or enhancement of services.

Engaged by Leading Organizations

University of Toronto
Seneca College of Applied Arts and Technology
Centennial College
Salvation Army
Ontario Provincial Police
Torkin Manes LLP
Ministry of Municipal Affairs and Housing
Immigration and Refugee Board
Pink Triangle Press

  • Bernie, I just wanted to properly express how much I enjoyed the two day course you presented on negotiation and mediation. You made it interesting and relevant. No doubt, the information I learned will be helpful to me in managing a wide array of situations that I will be dealing with now and in the future.

    Human Resources Consultant, Ministry of Community and Social Services

  • Thank you, Bernie, for all your hard work with our team during a difficult period. I am confident that we have addressed the source of the problem and now have buy-in from all team members going forward. Your ability to connect easily with staff and gain their trust was impressive. I was also impressed by how quickly you grasped the subtleties of our workplace and offered ideas that made sense for us. Overall, a very positive learning experience.

    Manager, technology company

 Frequently Asked Questions

 

  • Due to the customized nature of ADR consulting work, fees are based on the project's complexity and design and are discussed and confirmed with the client beforehand to ensure transparency and manage expectations.

  • The duration of an ADR consulting project varies, but most projects typically take from a few weeks to several months, depending on the complexity and specific needs of the project.

  • No, you do not need a lawyer to retain our firm for a consulting project. We often work directly with organizations without the involvement of legal counsel. Depending on the nature of the project, you may choose to involve legal counsel for additional support or if legal advice is needed to proceed with the project.

Ready to work with Morrow Mediation?