What's the Cost of Workplace Strife?

Prior to becoming a full-time ADR professional, I practiced employment law for close to 15 years.  Today a significant part of my ADR practice involves mediating workplace disputes - both those in the courts (wrongful dismissal claims) and within organizations.  

The following recent article by Jeanette Bicknell, titled The Cost of Workplace Strife caught my attention.  The author provides some interesting insights into the connection between employee happiness and a company’s profitability.